In 2019, Cordell celebrates its 40th year of supporting the telecommunication industry. Cordell’s present facilities include 3 new buildings made up of Administration, Engineering/Customer Service and Training. These new “green” facilities provide the latest in communication testing and support for our customers.
It all began with William Lyle Cordell’s vision of supporting the new world of digital switching. William served in WWII as a carrier electronic specialist in the Pacific. After the war, he worked at Alston Products supporting analog solutions until starting Cordell Manufacturing Inc in 1979.
From 1982 – 1999, the company became involved in a number of new product lines. The main theme was always a good product at a fair price, but most of all, William indicated that “customer service and support was always Cordell’s primary objective”. In 1987, Cordell built its new Covina, CA building to support the additional sales and training.
In 1999, Bill Cordell retired, selling ownership to William and Carole Mathews. Bill Mathews having been with the company since 1983 became President and CEO and Carole became Corporate Secretary. This same year, Cordell moved to its new flagship product – the ISD3000, which later became the ISD4000. This same year, Cordell introduced its new CiNAS 4.5 Network Control and eTraffic. In 2018, Cordell introduced Voice Quality Measurement (VQM) for the C15™ and Metaswitch™.
“Our main goal remains to sell innovative solutions with reliable support our products. To this end, Cordell does not charge for customer service telephone support for the life of the product and has one of the most cost effective support and maintenance programs in the industry.”
William E. Mathews, III – President and CEO